6 Ways on How to Run a Clinic Successfully
When running a clinic, we all want it to run smoothly and successfully and go off without a hitch. Having the right tactics in place can make all the difference between a good and bad day. And not just for you – for your patients as well. One tiny mistake can lead to everyone’s appointment being 30 minutes behind and then you have a lot of apologizing to do to a lot of unhappy patients.
With that being said, there are many things you can do to ensure your clinic runs smoothly. We will highlight six ways on how to run a clinic successfully and get your medical practice on the right track:
1. Hire the right staff to run a clinic
A huge part of running a medical clinic successfully is having the right staff in place. Patients will want to return to a clinic that has a friendly receptionist, and knowledgeable nurses and doctors.
Bedside manner is so important when running a clinic. Offer your staff workshops on how to provide proper customer service and suggest things they can do to make patient’s experience better.
These activities include checking in on patients they haven’t seen in a while and offering patients water when they come in for appointments. It’s the small things that will make all the difference and have patients love coming to your clinic time and time again.
2. Automate your clinic as much as you can
Technology works wonders when it comes to clinic management. So many tasks that once required a human to perform can now be automated. For example, patients can book and cancel appointments online, be sent email reminders of any upcoming appointments, sending newsletters, and follow-up care reminders.
You can also install a self check-in station at the clinic so patients don’t need to wait in line to check in with the receptionist. All of these little things can make a huge difference when it comes to the experience of your patients.
There are multiple benefits to automating things in your clinic including reducing errors, saving time, and improving patient access.
3. Purchase MediSeen for your clinic
MediSeen lets you practice medicine anywhere, even on the go. Health and wellness providers keep clinics running but clinic owners hold all the power. With MediSeen, the power of your practice goes back into your hands.
There are many benefits to using MediSeen to successfully manage your clinic. These features include providing patient care anywhere you choose while never being at the mercy of clinic hours, seeing your patient’s charts, medical history, and appointment information from anywhere.
In addition, the practice management software can keep 100% of your billings and get paid instantly, and receiving community referrals, growth tactics and support to transition your practice to 100% digital.
4. Hold a quick morning meeting
There are a lot of moving parts in a clinic and it’s easy for communication to breakdown. One way around this problem is to hold quick morning meetings so everyone can be updated on the current situation of the clinic, the plan for the day, and any items that need to be actioned.
These meetings don’t need to be long and boring. Get straight to the point and move on with your day. Hold the meeting standing up so that no one gets comfortable and everyone just says what they need to and can then get to their daily tasks.
5. Pay attention to the clinic schedule
Overbooking patients can lead to horrendous problems and many unhappy patients. Look at the schedule for the next day and make sure that no one is double booked.
Make sure there is enough time for everyone’s appointment, and if need be, schedule time in between patients where doctors can get organized before seeing their next patient. No one likes waiting hours at a clinic, so do your best to prevent this issue from happening.
6. Give new patients adequate time to get set-up
If you know you have a new patient coming in for the first time, ask them to arrive 15 to 20 minutes before their scheduled appointment. This will ensure that they have enough time to fill-out their health questionnaire which includes things like family history.
Filling out these forms may take a while, and you want them to be ready for when they see the doctor. Having them come in early will ensure that everything is prepared and in order, so they can get the most out of their appointment with the doctor.
When your clinic runs smoothly and seamlessly, you’ll have happier staff, happier patients, and better morale around the office. Proper running of the clinic will also lead to increased profitability. Be proactive and look for ways that you can increase the productivity of the clinic. Even very tiny changes can lead to big results.